API Works Hub provides live training and private reviews. We do not sell physical products or run an online checkout. Payments, when arranged, are invoiced offline after a booking is confirmed.
Eligibility
Refunds apply to fees you have paid for a confirmed workshop seat or private session that has not yet been fully delivered, subject to the timeframes below. Complimentary places and open educational articles on this website are not refundable purchases.
Timeframe for cancellation by you
- 14 or more days before the scheduled start: full refund of fees paid for that session, minus any non-refundable third-party venue fee we have already incurred and disclosed on your invoice.
- 7 to 13 days before start: 50% refund, or you may transfer once to a later published date at no extra fee if space exists.
- Fewer than 7 days before start: no cash refund. You may nominate a substitute participant or request a one-time transfer to a later date if we can accommodate it.
Full versus partial refunds
A full refund returns the session fee when cancellation meets the 14-day rule or when we cancel and you decline alternatives. A partial refund applies under the 7–13 day window or when only part of a multi-session package remains unused and unused sessions are separable on the invoice.
Non-refundable items
- Sessions already delivered (including completed modules in a multi-day package).
- Private journal review time already used.
- Printed materials or licensed worksheet packs prepared specifically for you once production has started, if itemised on the invoice.
- Deposits explicitly labelled non-refundable on the booking confirmation, used to hold scarce intensive seats.
Deposits
Some intensives require a deposit to reserve a seat. Unless the confirmation states the deposit is non-refundable, deposits follow the same timeframe rules as session fees. Non-refundable deposits are credited toward the final fee if you attend or transfer as allowed.
Cancellation or rescheduling by us
If we cancel a workshop for low enrolment, instructor illness, or venue closure, you may choose a full refund or a transfer to a new date. If we reschedule and the new time is unsuitable, you may request a full refund of fees paid for the affected session.
No-shows
Failure to attend without notice is treated as a late cancellation: no cash refund. At our discretion we may offer a single transfer to a future open session.
Work already started
For private reviews and multi-module packages, fees for completed hours or modules are earned. Remaining unused prepaid modules may be refunded proportionally if you cancel under the 14-day rule relative to the next scheduled module, or transferred.
Purchased materials
Digital worksheets issued during a session are included in the training fee and are not separately refundable after delivery. Custom printed packs listed as a line item are refundable only if we have not yet started production.
Refund process and timing
Email contact@apiworkshub.digital or call (02) 6102 2564 with your booking reference and reason. We confirm eligibility within five business days. Approved refunds are returned to the original payment method within ten business days of approval. Bank processing times may add a few days.
Refund method
Refunds are issued via the same channel used to pay the invoice (for example bank transfer). We do not issue cash at the studio unless the original payment was cash and both parties agree.
Exceptions
Where Australian Consumer Law provides a remedy for a major failure in services, those rights apply in addition to this policy. Compassionate exceptions (serious illness with documentation) may be granted at our discretion as a transfer or partial refund.
Contact for refund requests
API Works Hub, 60 Cassinia Street, Four Corners, New South Wales, 2716, Australia. Phone (02) 6102 2564. Email contact@apiworkshub.digital.